Urgent
Orders missed their promised date, held up at pad printing
Aug 25
The presses ran on both shifts, so parts likely piled up at the pad printer faster than its day shift could print them. Three orders due Aug 25 missed their date there.
Orders missed the date promised to their customers.
We looked at the ERP order records.
Run the pad printer on the night shift too until it catches up.
Who owns it: Secondary operations lead (Nadia Karim)
Benchmark: On-time delivery